Youth job search program to help young people find a job. To assist young school leavers to look for a career and job. To teach school students and school leavers how to make a résumé, interview techniques, job search skills.
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Job Seeking - Phone techniques

The telephone is a vital tool in your job search program. When building and using your contacts you will spend a lot of time on the telephone.
When using the telephone:
  • Know why you are making the call

  • Write down your objective and the points you wish to cover

  • Practice what you are going to say

  • Have relevant letters, advertisements, etc, in front of you

  • Be prepared to take notes

  • A first call should be to the main switchboard as this will provide a research opportunity to obtain direct phone line numbers, correct titles and Personal Assistants’ names

  • Be prepared to gain the person’s attention

  • Keep your objective in mind and finish the call when it is achieved

  • Have a strong closing statement that moves to the next step

It is very important to have:
  • A positive attitude towards using the telephone - have warmth or a smile in your voice

  • A pleasant, friendly, unhurried voice

  • The ability to use clear and understandable language

  • A sense of commitment

  • Effective listening skills

  • A sense of humour - have a smile on your face as you talk

  • Confidence - try standing up to talk on the phone

Critical Preparation
  • Have three key reasons why you would fit the job written out and clear in your mind

  • Have the job advertisement in front of you and the name of the employment contact and any critical information highlighted

  • Have a list of questions that you want to know about, including any questions about hours, location, approximate salary and any other information which might influence your application

  • Practice what you want to say before calling, then make the call - you want to appear "switched on", not vague

  • Have your own CV in front of you, so that you can refer to any relevant experience clearly

  • An Example of Writing Down What You Want To Say

    Hello, my name is _______, and I was wondering if you could help me? I am very interested in the position of ________ as you have advertised in Seek / My Career / the newspaper and I was wondering if you could answer a couple of questions about the role if that's ok?

  • Where abouts is the role based?

  • I have many of the skills that you ask for, such as my competence in MS Office and Outlook, my ability to work well in a team and my strong attention to detail, however I haven't specifically worked in a similar role previously. Would you still be willing to consider me for the role?

  • The role says it requires flexible hours - what are the the typical hours most weeks?

  • The ad made the role look really interesting - can I ask what would you consider to be the 3 most important factors that you are looking for in a candidate for this role?

  • (At the end) Thank you so much for your help _____ (use their name), I'll send through my résumé later today. Once you've had a look at my résumé I'd love to meet with you for an interview if you really do think I have some of the attributes you're looking for. Thanks again for your time!

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